Frequently Asked Qustions

  • How do I get started with your services?

    You can get started by contacting us through our website’s contact form, sending an email to info@gtmaesthetic.com or calling 513-716-7735.

  • What does this purchasing process look like?

    We typically recommend you schedule a demo of our products so you can see the full potential of your ROI. The turn around time is typically around 2-3 weeks. We do have demo units we can rent for special events if needed, while waiting on the delivery of a new machine.

  • How quickly can we have our items up and running?

    As soon as we know when your products will be delivered, we will schedule a time with your office to make sure your staff is fully trained and certified.

  • What kind of support do you offer after the device or product is delivered?

    We have a special support team that engages right after your new products are delivered and installed. You will be informed of the best way to contact us for urgent requests. Our support program is available to you anytime for any reason. GTM Aesthetic prides ourselves on offering premium customer support and will be there to assist you every step of the way.

  • What payment methods do you accept?

    We accept all payment methods and offer special payment programs upon request and review.

  • Are your products FDA-approved?

    Yes, all of our aesthetic medical devices undergo rigorous testing and are approved by the FDA (or other relevant regulatory bodies depending on the region) to ensure they meet the required safety and effectiveness standards.

  • Do you offer any discounts or packages?

    Yes! We offer a bundled pricing program when purchasing multiple products and services.

  • What is the warranty period for your devices?

    The warranty period varies by product but typically ranges from one to three years. Please refer to the specific product documentation for warranty details.